Should you ever face a problem with your site and be unable to rectify it on your own, ask the web hosting company’s help desk support team to assist you to get the website back online. A prompt resolution would be the best scenario, but many companies reply within twenty four hours and even more, particularly if you are doing business with a hosting reseller. Even if the problem can be quickly fixed, your site may not function correctly or may not be accessible whatsoever for a prolonged stretch of time, so you may lose potential clients as it is pretty unlikely that anybody will be willing to go back to a site that is faulty. With this in mind, you should make sure not only that you can reach your web hosting provider, but also that they can answer and assist you in a timely fashion. If a web app update doesn’t go smoothly or you erase something accidentally, for example, the site should be restored swiftly in order to prevent lengthened unreachability.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting plans offer a one-hour response guarantee, so regardless of what enquiry or predicament you may have, we will always be there to lend you a hand. In reality, it rarely takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and sales matters. Our support team members are available 24/7, even on weekends and national holidays, which implies that you’ll receive prompt help anytime you need it. We realize just how priceless time can be, so by the time we reply to your trouble ticket or email, we’ll have investigated the matter and, in case we haven’t found a solution, we’ll supply you with more information on what you have to do on your end – when the circumstances necessitate this. With our support service, you can rest assured that there will be somebody to help you right away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service team members are available at all times and they’ll respond to any support ticket that you post via your web hosting Control Panel within 60 minutes max. The response time is guaranteed no matter if you’ve got a general enquiry associated with your semi-dedicated server or you chance upon a certain complication and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24/7/365 to cope with any general, technical or billing issue. If you contact us about anything that’s within our capabilities, we will sort it out before we respond to you, which implies that you will not have to wait around for hours or days while the problem lasts. In case there is something that you have to do on your end, we will supply you with the necessary details – what possible solutions to try out, what steps to take, etc.