Being able to communicate with your cloud hosting provider whenever you have any type of questions or encounter any difficulties is really important and how fast they will respond and take action is crucial, especially if your site is business-oriented, as longer downtime often means losing prospective customers. The support options are also an easy way to distinguish actual suppliers from resellers. The second usually answer just to e-mails or support tickets and you may need to wait for a whole day or even more so as to receive a reply. When your trouble needs a couple of responses, you'll end up losing several days to get a simple problem solved. When you use a legitimate and reputable hosting provider, you will be in a position to connect with the support at any time and get a timely reply whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

We supply 24/7 customer, billing and technical support for all our cloud hosting plans. Even if you are not our customer yet and you have questions, we can help you right away and supply you with the necessary info, so as to give you the choice to make an informed decision when you get your new hosting account. We're available at any time, including weekends and holidays, and we supply various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have several phone numbers globally, so you are able to call the one that is closer to you. The max response time for the email messages and the tickets is 1 hour. The actual response time is around 15-20 min, so you can forget about waiting for days to receive support for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated hosting plans that we supply come with 24/7 customer and technical support, therefore regardless of what issue you experience, you can get in touch with us and we will help you at once. The guaranteed reply time for each email message or trouble ticket that you open through your Hepsia hosting Control Panel is only one hour; usually the reply time hardly ever is more than 20 minutes. In addition, we provide phone support with multiple local numbers worldwide plus a live chat, so that you will be able to get in touch with us and find additional info about our solutions even if you do not have an account yet. We can help you with any question or a problem you may have - payment methods, plan specs, e-mail setup, website hosting account settings, and many others. If you employ our services, you won't ever encounter an issue where you need to wait for a few days to get a problem solved like you have to do with various other suppliers.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we provide feature 24/7 support via numerous means of communication and with a one-hour max answer time guarantee. When you want to learn more about the plans or you have any kind of general or billing questions, you're able to call one of the local numbers we have internationally or you could use our live chat service and consult with a live representative. For entirely technical difficulties which need the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, because all these channels are more appropriate to track a specific matter. The reply time for them rarely surpasses 30 mins, so that you can forget all about having to wait for a whole day to get assistance. The support service is available for all of the server-related matters, including the pre-installed software. In case you'd like to receive help with third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all the packages.